New Verizon Plans to Cap Wireless Data Usage

NEW YORK --

Are you a wireless data glutton or a nibbler?

Many Verizon Wireless customers will have to figure that out — perhaps as soon as this week — as the country's largest wireless carrier is set to introduce data plans with monthly usage caps.

Here's some help determining which plan will work for you, even if you don't know how many megabytes are in a gigabyte.

Verizon hasn't said what its plans will look like. But because AT&T introduced capped data plans a year ago and T-Mobile USA eliminated its unlimited data plan in May, this is well-trod ground.

The new Verizon plans will most likely apply only to new customers or people trading up to smartphones.

They could also apply to smartphone users buying new phones.

The tricky thing about capped data plans is that few people have a clue how much a megabyte of data is, so they don't know much to sign up for. By contrast, a minute spent talking on the phone is easy to understand, and many people have learned roughly how many minutes they use every month.

For AT&T, the introduction of data caps has gone quite well, but some customers are complaining because their data usage reports are hard to decipher. AT&T says 90 percent of its customers on capped plans stay within the limits, but it won't say how much those who go over end up paying, on average.

Verizon now charges $30 a month for an unlimited smartphone data plan.

Here's a look at potential caps:

•Less than 200 megabytes per month.
It's possible Verizon could have an entry-level plan for $10 or so per month with a very low data limit, such as 75 megabytes per month. But any plan with less than 200 megabytes per month should be considered mainly a tease. It will be very hard to stay under the limit.

Email, automatic software updates and other data consumption in the background will easily eat up 75 megabytes in a month. That could leave you paying $10 or more in overuse fees.

•200 megabytes per month.
This is a popular size, offered by both AT&T ($15 per month) and T-Mobile ($10). When it introduced this plan, AT&T said 65 percent of its subscribers consumed less than 200 megabytes.

But that was a year ago. The average monthly data consumption for a smartphone user back then was 230 megabytes per month, according to an analysis of phone bills by The Nielsen Co. In the first quarter of this year, the figure had grown to 435 megabytes per month.

It's still possible to get by on 200 megabytes per month. If you're a light user, stay away from heavy-usage applications such as online music streaming and Netflix video. Use Wi-Fi rather than the phone's cellular network as much as possible. Wi-Fi usage doesn't count toward your data limit.

•2 gigabytes per month.

This is AT&T's "standard" plan, for which it charges $25 per month. T-Mobile charges $20. This will be enough for most people. If you like to stream online music or videoconference for hours on end, or watch Netflix movies, you'll blow past it.

•5 gigabytes per month.
T-Mobile charges $30 for this tier, or $10 more than the 2-gigabyte plan. Verizon would likely charge substantially more. This would be for those who spend a lot of time on their phones. Laptop cards generally come with this data limit.

What if you don't want to bother with any of this?

Sprint Nextel Corp. still offers unlimited data, seeing it as a crucial way to keep and attract customers who are tempted by an iPhone at Verizon or AT&T. However, offering an all-you-can-eat data buffet gets expensive. Sprint raised the fees for all its smartphones by $10 per month this winter to $30.

Source;  http://www2.timesdispatch.com/business/business/2011/jul/06/TDBIZ01-new-verizon-plans-to-cap-wireless-data-usa-ar-1153877/?sc_cid=RTD-NEWS-7amDlyNews

Verizon Plans Customer Refunds

NEW YORK (AP) - Verizon Wireless could pay out up to $90 million in refunds to cell phone customers who were improperly charged for inadvertent Web access or data usage over the past several years.

The FCC had asked Verizon Wireless last year about $1.99-a-megabyte data access fees that appeared on the bills of customers who didn't have data plans but who accidentally initiated data or Web access by pressing a button on their phones.

In a statement on its website Sunday, Verizon Wireless said most of the 15 million customers affected will receive credits of $2 to $6 on their October or November bills. Some will receive larger sums. Customers no longer with the New York-based carrier will get refund checks.

"Verizon Wireless values our customer relationships and we always want to do the right thing for our customers," said Mary Coyne, deputy general counsel for Verizon Wireless. "The majority of the data sessions involved minor data exchanges caused by software built into their phones; others involved accessing the Web, which should not have incurred charges. We have addressed these issues to avoid unintended data charges in the future."

Verizon has said that it stopped charging such fees when a customer started using a data service but then quickly shut it off.

The FCC confirmed Sunday that it has been investigating the charges after complaints from consumers. It said Verizon itself has reportedly put the amount of overcharges at more than $50 million, dating back two years.

"We're gratified to see Verizon agree to finally repay its customers," FCC Enforcement Bureau Chief Michele Ellison said in a statement.

"But questions remain as to why it took Verizon two years to reimburse its customers and why greater disclosure and other corrective actions did not come much, much sooner."

The FCC will continue to look into those issues, including the possibility of additional penalties, Ellison said.

Verizon Wireless, the largest cell phone carrier in the U.S., is a joint venture between Verizon Communications Inc. and Britain's Vodafone Group PLC.

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