"It was a very unique call," said Jeff Flournoy, 911 Center Director.
Flournoy said at 9:30 p.m. last Monday, the 911 center received a call from the pilot of a Cessna 150 airplane requesting assistance to land his airplane after he experienced an electrical failure losing lighting, communications, and navigation equipment functionality while flying from Norfolk to Atlantic City, N.J.
The situation was dire, Flournoy said. "He told me he has a flashlight in his hand, looking at a map," Flournoy said of the pilot.
After contacting several airports for an "open and available runway," one was located at the Salisbury Airport in Maryland and the plane landed safely at 10:18 p.m.Working with multiple agencies, the communications officers at the 911 center remained on the telephone with the pilot until he safely landed.
Flournoy recognized 911 staffers Susan Linton, Krista Kilmon, Ashley Mapp, Rudy Hudson and Tonya Taylor, all of whom had a role in the successful landing.
He said his staff handled the call with a great degree of skill -- it already was busy with the snow-related vehicle incidents.
"We were handling all the numerous calls from the snow and its aftermath and during that time, this call came in and involved us making a lot of phone calls and bring committed to this pilot."
In addition to locating an available runway and working to keep contact with the pilot, which was lost at times and then regained, the 911 center staff's assistance included providing the estimated distance to the airport, wind check information, and even contacting his family during the incident and just after the incident to report a safe landing.
The center report said they process thousands of 9-1-1 calls each year, but "9-1-1 calls from pilots flying an airplane are rare."