The Service Department at Midway in Pocomoke was recently honored for receiving a 100% Customer Satisfaction Index in the first quarter of 2011. The perfect "CSI" rating reflected the responses of "completely satisfied" from Midway's service customers in several areas of customer satisfaction, including the quality of the work performed as well as the timeliness in which it was completed.
Dan Beck, Regional Facilitator from General Motors, spoke in lofty terms when describing the feat: "Congratulations to Midway! To achieve a perfect customer satisfaction score for three months running is an amazing accomplishment - unprecedented in this area, and perhaps the entire country."
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| Photo: Midway Service Manager Andy Linton (L) accepts award from GM Regional Facilitator Dan Beck (R). They are joined by the Midway Service Department staff. |
For his part, Midway's Service Manager Andy Linton relayed how proud he is of each member of his department: "From our service advisors to our technicians, from the Parts Department to the detail and clean-up crew, every satisfied customer is the result of a total team effort. I am very excited to accept this for everyone who has worked so hard to achieve what this award represents."
Source; shoredailynews.com
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