Scam alert for Comcast internet customers

Comcast Xfinity says it will never call, ask for sensitive details over phone. They will also not call you and ask to connect to your computer.

 

There's a consumer alert for Comcast Xfinity customers who might have received phone calls from “Comcast Customer Assistance”. There are several scam versions such as the caller telling you that your modem wasn't accepting updates or that your internet IP address has been compromised. 

 

If you’re a Comcast customer and you see “Comcast” on your caller ID, do not answer the phone because Comcast says it’s a scammer trying to steal your personal information. Comcast is warning customers not to fall for this scam.

 

“We’re not going to call you and ask for your password. We’re not going to call and ask you to give us your sensitive details over the phone or ask you to send us your account number or Social Security number or anything like that," said Cindy Arco, public relations manager for Comcast Xfinity.

 

Comcast says if you receive a phone call from someone claiming to be a Comcast employee and the call sounds suspicious, do not give out any personal information and immediately hang up the phone. After you hang up the phone, make sure you call Comcast to report that suspicious phone call.

 

"You can call us at 1-800-Comcast or 1-800-Xfinity and that way, you know, you’re actually speaking with a Comcast agent and we can check your account to see if there is something that needs to be addressed," Arco said.