*CONSUMER ALERT*
Attorney General Cuccinelli warns Virginians of bill payment scam targeting utility customers
RICHMOND (June 17, 2013) - Today, Attorney General Ken
Cuccinelli warned Virginians to be cautious of scam phone calls from individuals
who claim to be an employee of their electric utility provider and demand
immediate payment of their bill. There have been several recent reports of
citizens receiving calls, where the caller claims to be a company employee and
threatens to shut off electric service unless a delinquent bill is paid within a
matter of hours. Those called are then encouraged to go to Walmart or another
retailer to purchase a Green Dot Visa card or other pre-paid debit card so that
funds can be loaded onto the card and a payment can be made over the phone to
the scammer. The scammers appear to be specifically targeting Spanish-speaking
customers, the elderly, and businesses in the state. The scammers sometimes are
able to gain an additional aura of legitimacy by "spoofing" the utility's phone
number so that the citizen's Caller ID makes it appear they are receiving a
phone call from their utility.
- Always attempt to verify the identity of any individual calling you who claims to represent a business. Do not provide money or personal information to an unsolicited caller whose identity you are not able to verify.
- Always take your time making a decision. Legitimate companies won't pressure you to make a snap decision.
- If you receive a call along the lines described, do not make a payment by purchasing a Green Dot card or other means. Please do immediately contact your utility's local office to report the call and to verify your account status.
- If you received a call along the lines described and you made a payment to the scammer, report that information to your local law enforcement. You may also report this information to state or federal law enforcement agencies such as the Federal Trade Commission.